IELTS/PTE Coach

Secretarial Course covering all aspects of being a Personal Assistant

Operational Management: Overseeing the day-to-day operations of the coffee shop, including opening and closing procedures, ensuring cleanliness and organization, managing inventory, and monitoring supplies. Staff Management: Recruiting, hiring, training, and supervising coffee shop staff, including baristas, cashiers, and kitchen staff. Scheduling shifts, assigning duties, and maintaining a positive and productive work environment. Customer Service: Ensuring excellent customer service by training staff to provide prompt and friendly service, addressing customer complaints or concerns, and maintaining high standards of quality and cleanliness. Menu and Product Management: Collaborating with the owner or head chef to develop and update the menu, introducing new products or specials, and ensuring consistent quality of food and beverages served. Financial Management: Monitoring and managing the coffee shop's financial performance, including budgeting, tracking sales and expenses, analyzing financial reports, and implementing cost-saving measures. Inventory Control: Managing inventory levels, ordering supplies, monitoring stock rotation, and coordinating with suppliers to ensure an adequate supply of ingredients, beverages, and other items. Marketing and Promotion: Developing and implementing marketing strategies to attract and retain customers, such as organizing events, offering loyalty programs, utilizing social media platforms, and collaborating with local businesses or organizations. Health and Safety Compliance: Ensuring compliance with health and safety regulations, conducting regular inspections, maintaining cleanliness standards, and addressing any safety concerns promptly. Training and Development: Providing ongoing training and development opportunities to staff, including barista training, product knowledge, customer service skills, and promoting a culture of continuous learning. Business Growth and Expansion: Identifying opportunities for business growth, such as expanding the coffee shop's offerings, exploring new markets, or opening additional locations. Conducting market research and competitor analysis to stay ahead of industry trends.