Third-year Psychology Co-op student at the University of Guelph

• Excellent problem-solving skills and attention to detail used when processing distribution, collection, and validation of approximately 400 intellectual property compliance agreements for retail and distributor customers by investigating and resolving data discrepancies and technical issues • Effective communication and interpersonal skills developed during daily outbound phone and email communication with retailers and customers across Canada by using professional language and maintaining friendly customer service

• Demonstrated effective prioritization of multiple tasks when answering customer inquiries and resolving conflicts while balancing salesfloor duties and order-packing, contributing to the store’s high customer satisfaction both in-store and online • Developed efficiency by becoming oriented with product location in a large store, consistently packing over 100 products per hour

• Utilized organizational skills when working alone by making product in a timely manner and communicating with the customer while they wait, minimizing problems with wait times and maintaining freshness of product