Training Resources Group Inc.
May 2023 - October 2023Quality Assurance Officer
Responsible for reviewing learning resources for Australia's Technical and Vocational Education and Training (TVET) sector
Handled content review of the materials and ensured prior to final editing by the Copyeditor-Proofreader that the content is compliant with the expectations for the units of competency
Concentrix CVG Philippines, Inc.
August 2022 - February 2023Customer Service Advisor (Advisor I, Sales)
Responsible for resolving customers’ concerns regarding their postpaid accounts, including, but not limited to, adding/removing subscribers, billing disputes, collections, providing information about the services available to them, and all possible upgrades and basic troubleshooting for their equipment
Took notes of each customer’s concerns as well as the resolution provided for each customer to make sure each call is properly documented
Ahead Tutorial and Review Center - Alabang (operated by: CPS Tutorial Review Corp.)
April 2018 - June 2020Lecturer / Regular Full-time Tutor
Conducted centre-based physical tutorial sessions for academic subjects, notably Science, Math, and English
Conducted lecture sessions for College Entrance Test (CET) Review Programs of the company
Periodically produced feedback on the quality - and suggestions for changes in the content - of the materials used for the Review Programs, including the Multiple Choice Questions of the student review booklets and the Teacher's Guides for the lecturers
Dealt with customers on the Customer Service Desk in the absence of Branch Manager and Branch Coordinator
Ahead Tutorial and Review Center - Alabang (operated by: C.A. Cuna Tutorial Services)
April 2012 - June 2014Regular Full-time Tutor
Conducted center-based physical tutorial sessions for academic subjects, notably Science, Math, and English
Prepared materials for screening tutor applicants
Served as panelist for tutor applicants during the teaching demonstration phase of the screening process
Dealt with customers on the Customer Service Desk in the absence of Branch Manager and Branch Coordinator