University Tutor with 4 years of experience

I am entering my 3rd year at Wilfrid Laurier pursuing a BBA degree with a major in Finance and a minor in econ alongside a co-op option.

•Processes assigned tickets of client account error inquiries in a high volume environment handling numerous requests without errors and in a timely manner. •Reviews legal mortgage documents, indexes accordingly and submits for further processing accurately and within specified timeframe. •Receives, reviews and directs high volume of BSC (Business Service Centre) & SBC (Small Business Centre) documents (such as Article of Incorporation and Tax Verification) through proper processing channels accurately and timely. •Collaborates with numerous operational teams on 3 different processes (CARTS, Mortgage documents and BSC & SBC) ensuring requests are handled efficiently, with low latency and minimal error rate.

•Produced schedules of investment portfolios (SIPs) reporting on performance of a wide array of investment products (fixed income, derivatives, stocks, futures contracts) for a number of mutual funds. •Verified financial statements produced by other team members, correcting errors, identifying inconsistencies and ensuring accuracy of the final product. •Adapted to new processes and software rapidly. After training and gaining experience within new environment identified and recommended opportunities for improvement. •Successfully produced high volume of deliverables (168 reports and numerous quality reviews) within tight reporting deadlines in weekly reporting cycles

English tutor for the online tutoring platform.