Pallavi B.
CAD $20/hr
Passionate biologist with a knack for simplifying complex concepts, ready to inspire curiosity in the world of biology as a tutor
Tutor Information
About
Armed with a solid foundation in biology, my expertise spans across diverse branches such as genetics, ecology, and molecular biology. Through hands-on experience and a genuine passion for the subject, I bring a comprehensive understanding that allows me to effectively communicate intricate concepts in an accessible manner. Whether dissecting the intricacies of cellular processes or unraveling the mysteries of ecosystems, I am committed to fostering a deep appreciation for biology among my students.
Location
Surrey, Canada
Language
Hindi, Punjabi, English
Timezone
America/Los_Angeles
Subjects
Levels
Elementary
Middle School
High School
Education
Alexander College
2019 - 2020Associate Degree of Arts, Science
Major in Psychology and Biology
Work Experience
Uber
September 2023 - presentSnr. Community Operations Specialist
Act as an SME and, provide feedback on processes, policies, and help with edge cases, including in real-time, while monitoring floor.
Resolve complex cases and escalations on the floor.
Provide floor support projects which have an impact on Greenlight KPIs and Expert engagement.
Provide floor support and help manage the daily operational running of the hub, hosting internal teams
Facilitate driver sign-ups and communicate the value proposition of driving with Uber, which may include proactive outreach.
Partner with management on improving/building support processes
Ensure issues are resolved using procedures or are escalated promptly.
Uber
September 2022 - September 2023Community Operations Specialist
● Conducting regular 1:1 with the clients and providing them exceptional service procuring the CSATS and contributing in the individual and team KPIs
● Engage in development with peers and leadership team. Includes onsite shadowing, onsite reverse shadowing, role plays, team meetings, and 1-on-1s
● Create and review operational issues escalation reports and direct them to the concerned team