Almost 4 years experienced native Spanish tutor

Career of Psycology (not completed) at local public university

English tutoring. Teaching of English language for all level students. Preparation of exams, conversational situations, travel and proffessional situations.

Reservation management (receive reservations, verify room availability and guest check in dates, cancelations and changes); Customer service, in person, by phone and electronic mail (receiving queries and requests, providing information about services, hotel characteristics in general and rooms in particular, rates and payment options. After greeting the guests, complete the check in process, including inputting, retrieving and confirming information from the reservation management system, receiving requests –amenities, food, medical care, etcetera-. Provide touristic information, such as important locations, local attractions, recommendations about restaurants and bars, means of transportation and how to use them, etcetera); Cashier (processing cash, credit and debit card transactions, preparation and bill checking, answering guest’s questions or concerns about charges on their bills); Night Auditor (bookkeeping duties, such as verification and balance entries, management of charged services, American buffet breakfast control, currency change verifications for bookings from overseas, elaboration and verification of accounting movements and check in and out control documents. Security (surveillance of installation’s public spaces, daily guests and visitor’s entrance and leaving control, checking and enforcement of safety rule’s fulfillment, verification of identifications documents and properly completion of personal information papers before check in).