Experienced and Passionate Tutor Offering Personalized Learning Solutions

* Managed front desk operations proficiently, overseeing a collection of over 5,000 digital and manual library resources, ensuring smooth library functioning and efficient patron services. * Implemented catalogue improvements that reduced search time by 20%, enhancing accessibility to library materials and improving user experience. * Answered enquiries, requests, and complaints and assisted students with research and academic help, demonstrating strong interpersonal and communication skills. * Conducted over 20 library workshops, in collaboration with diverse departments, fostering student engagement and community involvement.

* Led and developed a team of 21 individuals, fostering a supportive community through mentorship and training initiatives. * Initiated conflict resolution strategies, achieving a 90% resolution rate within 24 hours, ensuring prompt resolution of issues for residents. * Facilitated team-building workshops, enhancing team communication and collaboration skills, making stronger bonds within the group. * Managed the coordination of over 15 successful events, driving notable increases in community engagement and participation.

* Prepared month-end financial reports accurately and efficiently, supporting 3 internal and external audits seamlessly, enhancing financial transparency. * Managed accounts receivables diligently, reconciling statements and optimizing cash flow effectively to improve financial health. * Monitored 300+ outstanding invoices closely, conducting collection calls/emails promptly for enhanced debt recovery and improved cash flow. * Utilized CRM system to track 200+ customer interactions weekly, maintaining a high 95% customer satisfaction rate consistently, fostering strong client relationships.