Experienced Mandarin & Cantonese Tutor with a Focus on Practical Communication

• Interpersonal & Multi-Tasking – Greet guests at airport checkpoint to screen people and property, demonstrating impeccable diplomacy and exemplary service standards while ensuring safety of passengers and airport. • Fast-Paced Environments – Focused, with excellent situational awareness in stressful, noisy environments. • Memory Recall – Exceptional recall, remembering staff names, standard operating procedures, and airport layouts. • Active Listening – Outstanding listening skills, asking questions when appropriate to understand needs. • Teamwork – Flexible work ethic, working at different checkpoints to ensure safety, respond to passenger inquiries, and apply standard operating procedures. Coach new team members, supporting learning and an inclusive environment. • Critical Thinking – Continuously make observations of area to identify and prevent security breaches. • Extensive Public Contact – Interact with challenging people, calming situations to render assistance, including communicating fluently in 3 languages: English, Cantonese, and Mandarin.

• Cross-Referencing – Collected and cross-referenced vast amounts of information to produce pantry and galley dispatch sheets. • Multitask – Responded to written and oral requests for information in fast-paced environment, including communicating changes to interdisciplinary team members and airline staff. • Teamwork – Coach new team members, supporting learning and an inclusive environment. • Memory Recall – Skilled at recalling information when providing information to team members and airlines.

• Communication – Listened attentively to job seekers and prospective clients (both Chinese- and English-speaking clients) to collect and provide information, demonstrating strong writing skills to present facts clearly. • Computer Skills – Patiently assisted customers with registering for services, completing online forms, and using MS Word to create and update resumes. • Typing – Designated to complete staff meeting minutes, demonstrating fast and accurate typing skills with ability to quickly filter non-essential information. • Data Entry – Entered client information into database with excellent attention to detail, identifying errors and removing duplicates.

• Interpersonal & Communication – Continually communicated with students and parents (whose primary language is Cantonese or Mandarin) to provide progress updates.

• Mentoring Others – Selected as high school student resource and planned and facilitated events.

• Organized – Took clear and comprehensive notes to support learning of fellow student.