Meituandainping
November 2016 - presentOperate Management
Operate Management in food delivery department of Meituan Dianping
Feb 2018-Now
Process every small program with huge data to improve clients satisfaction. For instance, if a customer receives the food on time and satisfies with the attitude of the delivery man of Meituan etc.
Operate Management in Hotel and Travel department of Meituan Dianping Nov 2016-Feb 2018
As a manager of ZhenGuo homestay program in Beijing, Shanghai and Xiamen, I set up the team of Bejing and Xiamen.
I lead over 50 staffs including customer service department, steward team and warehouse keeper and so on.
Through deep data analysis,researching potential clients and building clients committee.
This includes the recruitment, staff training and building SOP
Kindomway
October 2014 - November 2016Product Trainer
Responsible for investigating information about niche market and competitor.
Run a core curriculum which covers product knowledge and sales skills. Train internal employees and distributors.
Provide professional advice to clients.